When you pay $10 for a ebook in mobi format there is an expectation that it will work on Kindle. You do not expect Amazon to kick it back saying there are errors in the document. This is unacceptable.
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I\'m sorry that youre having a technical issue. If you drop me a line (martin enginepublishing com) I\'d be happy to help you resolve it.
We provide two ebook versions that should work on your Kindle, plain mobi and an Amazon-native format, and all formats are tested before the book goes on sale. Sometimes one Kindle-friendly version works better than the other on a particular device; if you haven\'t already, I recommend trying them both.